1. Introduction
At LinguaAI, we are committed to providing high-quality language learning services. This Return and Refund Policy outlines the conditions under which users may request refunds and subscription cancellations.
2. Refund Eligibility
Refund requests are considered under the following circumstances:
Technical Issues: If you are unable to access your purchased courses due to a verified technical error on our platform.
Duplicate Transactions: If you were charged multiple times for the same subscription.
Unauthorized Purchases: If an unauthorized transaction was made on your account.
Refunds will not be granted for:
Change of Mind: If you no longer wish to continue using our services.
Partial Course Completion: If you have accessed a significant portion of the course but decide to stop.
Subscription Renewals: If you fail to cancel your subscription before the renewal date.
3. Subscription Cancellation Policy
Users can cancel their subscriptions at any time through their account settings. However:
Cancellations made before the renewal date will prevent future charges.
Cancellations made after renewal will not be eligible for a refund.
4. How to Request a Refund
To request a refund, please follow these steps:
Contact Us.
Provide Proof: Attach payment confirmation and details about the issue.
Wait for Review: Our team will evaluate your request within 7 business days.
5. Processing Time & Refund Method
If your refund is approved:
Funds will be returned within 10 business days.
Refunds will be issued to the original payment method used at checkout.
We are not responsible for delays caused by third-party payment providers.
6. Non-Refundable Services
The following services are not eligible for refunds:
One-time consultation fees.
Promotional or discounted offers.
AI-generated custom lessons that have been accessed.
7. Chargebacks & Disputes
If you initiate a chargeback with your bank without first contacting us, your account may be permanently banned. We encourage users to resolve disputes directly with us before taking any action.
8. Policy Updates & Changes
We reserve the right to update this policy at any time. Changes will take effect immediately upon posting. Users are advised to review this policy periodically.
9. Contact Information
📍 Address: Bluszczańska 50, 00-712 Warsaw, Poland
📞 Phone: +48 794 020 061
✉ Email: in@linguaai.com
1. Introduction
At LinguaAI, we are committed to providing high-quality language learning services. This Return and Refund Policy outlines the conditions under which users may request refunds and subscription cancellations.
2. Refund Eligibility
Refund requests are considered under the following circumstances:
Technical Issues: If you are unable to access your purchased courses due to a verified technical error on our platform.
Duplicate Transactions: If you were charged multiple times for the same subscription.
Unauthorized Purchases: If an unauthorized transaction was made on your account.
Refunds will not be granted for:
Change of Mind: If you no longer wish to continue using our services.
Partial Course Completion: If you have accessed a significant portion of the course but decide to stop.
Subscription Renewals: If you fail to cancel your subscription before the renewal date.
3. Subscription Cancellation Policy
Users can cancel their subscriptions at any time through their account settings. However:
Cancellations made before the renewal date will prevent future charges.
Cancellations made after renewal will not be eligible for a refund.
4. How to Request a Refund
To request a refund, please follow these steps:
Contact Us.
Provide Proof: Attach payment confirmation and details about the issue.
Wait for Review: Our team will evaluate your request within 7 business days.
5. Processing Time & Refund Method
If your refund is approved:
Funds will be returned within 10 business days.
Refunds will be issued to the original payment method used at checkout.
We are not responsible for delays caused by third-party payment providers.
6. Non-Refundable Services
The following services are not eligible for refunds:
One-time consultation fees.
Promotional or discounted offers.
AI-generated custom lessons that have been accessed.
7. Chargebacks & Disputes
If you initiate a chargeback with your bank without first contacting us, your account may be permanently banned. We encourage users to resolve disputes directly with us before taking any action.
8. Policy Updates & Changes
We reserve the right to update this policy at any time. Changes will take effect immediately upon posting. Users are advised to review this policy periodically.
9. Contact Information
📍 Address: Bluszczańska 50, 00-712 Warsaw, Poland
📞 Phone: +48 794 020 061
✉ Email: in@linguaai.com